How do I book a BT engineer visit?
Booking an engineer appointment if you’re high-risk from Covid-19. Please call us on 0800 800 150 to discuss any appointments or installations you need.
How do I track my BT engineer appointment?
You can check (and usually change) the time and date of your engineer’s visit by going to Track an order – you’ll just need your order reference number and postcode. If you can’t change it online, you’ll need to get in touch and we’ll reschedule your appointment.
How much does it cost to get a BT engineer out?
For most engineer visits, there’s no charge. For instance, the call out charge doesn’t apply if the engineer is already coming to your premises to carry out other work.
Can I contact Openreach directly?
Why can’t you contact Openreach directly? You can, but we’re a wholesaler and we were set up to work for communications providers – the companies that you buy your home or business phones or broadband from. Contacting them is the fastest way to fix a whole range of problems.
How much do BT charge for a missed appointment?
The engineer could arrive at any time within the allocated slot. If no one was available on site when the engineer visited, you may have missed your appointment and may be liable to pay a missed appointment charge of £130.00.
How much does a BT landline cost per month?
There are two ways to pay BT line rental: Pay monthly for £21.10 a month. If you have a broadband and calls package this will be included in your package price. Pay £23.10 a month (or £2 extra if part of your broadband & calls package).
What time do BT Openreach engineers work till?
You’ll be contracted to 37.5 hours a week. If you’re an engineer, that’s usually four or five days a week between Monday and Sunday. And once you’ve got some experience under your belt, there should be opportunities for overtime. You will work long hours and not get paid for them .
How long does a BT engineer take?
How long is the appointment? The installation takes around three hours and the Openreach engineer will need access to your property. If you aren’t available, someone over 18 will need to be around.
Does BT charge to replace Home Hub?
BT may upgrade you to the very latest Router free of charge. If you are willing to pay extra, the new BT Home Hub 5 does away with the separate white box.
How do I speak to Openreach?
The quickest way to contact us and raise your issue is through our chat facility. Just click on the icon in the bottom right corner of the screen. Our virtual assistant will then help direct you through to the right team and one of our dedicated customer service team will then be allocated to you and able to help.
How do I speak to BT Openreach?
Alternatively you can call us on 0800 023 2023 (option 1).
How much compensation can I get from BT?
Products. If your 4G Assure service fails to activate within 30 minutes of you reporting a fixed line fault to us, leaving you without a broadband connection, you may be eligible to receive £25 compensation. To be eligible for compensation you must report a fixed line failure in the correct manner.
Are BT losing customers?
Telecoms giants BT and Virgin are both losing thousands of customers, according to the companies’ results released this week. BT’s results from today showed the company had lost around 125,000 active consumer line customers this quarter, compared to the previous three months.
What calls are free on BT anytime?
With My Anytime Calls, you’ll be able to make free calls to BT Mobile Consumer numbers (up to 1,000 minutes a month; we’ll charge you for anything over that at the standard rate for your calling plan). And you can make as many calls as you like to UK landlines every day – as long as they don’t last more than one hour.
What calls are free with BT?
Unlimited Anytime Calls Also, 1,000 free minutes to BT Mobile (excluding BT Business Mobile). * Calls of up to an hour to 01, 02, 03 , 0845 and 0870 numbers, excluding the Channel Islands, indirect access numbers and dial-up internet access.
How long does Openreach take to fix faults?
Openreach, the BT business that deals with the UK’s phone and broadband network has been ordered to work harder on repairing faults and installing net access. UK regulator Ofcom has issued rules that would require the firm to repair faults within two working days.
Do BT engineers work overnight?
In the USA service engineers work 24/7. In emergencies such as lines down due to snowstorms etc. they will work all night in freezing conditions to effect repairs to phone and power lines.
Do I need an engineer to install BT fibre?
In this case, there’s no need for an engineer to do any work but we may need to send you a new BT Hub. Your fibre broadband service will be live on the third working day after placing the order.
Why does broadband take 10 days to settle down?
The first 10 days after your broadband’s been connected is known as the ‘stabilisation period’. During the stabilisation period, the equipment at the telephone exchange is working out the optimal speed for your line, so your broadband speeds are likely to fluctuate.
Should I upgrade to BT Smart Hub 2?
As for why you should upgrade, the BT Smart Hub 2 monitors your connection and reboots if there’s a problem, works through an app to monitor performance, provides 7 antennas to maximise power, filters out interference and more.
